Q: How do I get my artwork to BC Displays for printing? A: After you place your order you will have three options for providing your artwork to BC Displays.
Option 1 : The fasted method is a direct upload to our site. Click here to upload. If you have any questions, please feel free to contact us via e-mail or phone.
Option 2: E-mail files to rebekah@bcdisplays.com . These files must be under 5 MB. Please reference you Order # in the subject line.
Option 3 : You can burn your artwork onto a CD and mail it to BC Displays.
- BC Displays
- Attn: Rebekah
- 1661 N. Glassell St.
- Orange, CA 92867
Q: Do you provide artwork design?
A: BC Displays does provide artwork design for $65.00 per hour. Please contact Rebekah via email: rebekah@bcdisplays.com 24/7 or via telephone during our normal business hours at (714) 921-1604, to discuss design options.
Q: If I provide my own artwork how do I prepare my files for upload?
A: Your file format must be a PSD , TIFF , PDF , EPS , AI , or a .CDR . The resolution of your images must be at least 300 dpi at 50% of size . This only applies to bitmap images, not vector images. Please include crop marks. Please allow a ¼" for all bleeds. Note: The thinner the lines or the finer the text used, the less chance there is of achieving good print results.
If you have any further questions, please feel free to contact Rebekah via email: rebekah@bcdisplays.com 24/7 or via telephone during our normal business hours at (714) 921-1604.
Q: What happens after I upload my artwork?
A: Within 72 hours of uploading your file, you will receive an e-mail and/or a fax proof of the final layout. We will require a signature approval of this e-mail or fax before we will proceed with the order.
Q: What payment methods do you accept?
A: We gladly accept MasterCard and Visa online. For mail orders, you may also pay by check or money order (please make checks and money orders payable to BC DISPLAYS). We will ship your order once your check clears. You can download a complete order form online on our home page.
Q: What happens after I upload my artwork?
A: Within 72 hours of uploading your file, you will receive an e-mail and/or a fax proof of the final layout. We will require a signature approval of this e-mail or fax before we will proceed with the order.
Q: What payment methods do you accept?
A: We gladly accept MasterCard and Visa online. For mail orders, you may also pay by check or money order (please make checks and money orders payable to BC DISPLAYS). We will ship your order once your check clears. You can download a complete order form online on our home page.
Q: How can I check the status of my order?
A: You will receive an email confirming receipt of your order, as well as an email with a tracking number once your order ships. If you need to check the status, we prefer to receive emails (please email us at info@bcdisplays.com). Or you can call 714.921-1604 between the hours of 9:00am - 5:00pm PST.
PLEASE DO NOT REQUEST THE STATUS OF YOUR ORDER UNTIL THE 72-HOUR PROCESSING WINDOW IS OVER.
Q: What is the return policy?
A: We cannot take returns on printed banners, unless otherwise advised. All generic products, such as, banner stands, can be returned. Please call during normal business hours for details. (714) 921-1604. Q: How will my order be shipped?
A: All orders are shipped via FedEx. Shipping options include FedEx Ground, FedEx 2 Day and FedEx 1 Day.
Q: How long will it take to get a response via phone?
A: We do our best to answer all phone calls within a 24 hour time period between the hours of 9:00am-4:00pm PST, but please keep in mind that this could take longer during peak periods. Our phone system is an automated system in which you have to leave a message - you will not get a "live" person until your phone call is returned. If you leave a message over the weekend, you will not receive a call until the following Monday. We recommend using email, as this is the best way to get a hold of us. |
